Order processing & dispatch

• Orders are typically processed within 2–4 business days after payment confirmation, unless otherwise stated.
• We do not dispatch on Sundays or national holidays.
• Once your order is dispatched, you will receive a confirmation email or SMS with tracking information.

Delivery time & shipping methods

• For delivery within India, estimated delivery is 3–7 business days from the date of dispatch, depending on your location.
• Remote or hard-to-reach areas may require additional time.
• We use trusted courier partners to deliver your order.
• Please ensure your delivery address and contact number are correct when ordering, as mistakes may delay delivery.

Shipping cost & free shipping threshold

• Orders within India: Shipping rates are calculated at checkout based on the parcel's weight, dimensions and delivery destination.
• International orders: Shipping is ₹5,000 for orders containing fewer than 25 eligible meal packets. Shipping is free for orders containing 25 or more eligible meal packets.
• For the international threshold, each individual meal packet counts as 1 packet and each Weekly Pack counts as 7 packets. Measuring cups, complimentary gifts and other non-meal items do not count toward the 25-packet threshold.
• For expedited shipping, contact us on WhatsApp at +91 79828 19620.

Shipping restrictions & international orders

• Fresh breads are available for delivery only within approved Delhi NCR pincodes. If your delivery address is outside Delhi NCR, remove fresh bread items from your cart to order the remaining products, or use an eligible Delhi NCR address.
• The Away Kitchen is not liable for delays or damage during courier transit, especially when third-party logistics services such as FedEx, UPS, DHL or Porter are used.
• For cross-border transactions, customs duties, import taxes and related charges are the buyer's responsibility.
• If your country does not appear in our shipping list, contact us on WhatsApp at +91 79828 19620 and we will help arrange delivery where possible.

Tracking & delivery issues

• Once your order is dispatched, you will receive tracking details.
• If delivery is delayed beyond the estimated time, contact us at +91 79828 19620.
• If the courier marks an order as “Delivered” but you have not received it, notify us within 48 hours of the tracking update.

Updates & policy changes

• We may update this Shipping Policy from time to time. The version on our website will always be the most current.
• By placing an order, you agree to this Shipping Policy.